Cancellation Policy
The English version of this page is a draft pending owner approval.
1. Before confirmation
Quotes are reference information and do not constitute a booking. There is no charge until you accept an option and make a payment.
2. Deposits
If a booking requires a deposit to begin the process, your advisor will explain the amount and conditions before you pay, including whether it is refundable where applicable.
3. After confirmation
Once a booking is issued, changes, cancellations and refunds are governed by each service provider’s policies. Some fares are non-refundable or allow changes only with a penalty; your advisor will explain the specific conditions before you pay.
4. Requesting a change or cancellation
Write to us on WhatsApp (+504 8866-8704) or at soporte@miviatour.com with your booking details. We will manage your request with the relevant provider.
5. Refunds
Where applicable, refunds are processed according to the provider’s and payment method’s timelines and conditions. Provider administrative fees may apply.
6. Force majeure
For events outside our control, such as weather, closures or official measures, the provider’s policies apply; we will accompany you while alternatives are managed.